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Last updated: March 11, 2024
Prior Version: December 20, 2022

These Service Specific Terms (HomePass Service Terms) are part of the Terms of Service for Plume Services (Plume Terms) and apply to the Plume Services known as HomePass, which is the suite of services that delivers smart-home services built on self-optimizing Wi-Fi technology (HomePass Services). 


1. Key Definitions for the HomePass Services

For your convenience, many of the capitalized terms used in these HomePass Service Terms are defined in this Section 1:

  • App Platform or App Provider means Apple App Store, Google Play, the Amazon Appstore or another online store through which Plume’s Mobile Apps are made available.
  • Customer means the natural person that creates an account for a Membership to the HomePass Services.
  • Customer Network Equipment  means Plume Products (as defined in the Plume Terms) or similar Wi-Fi extenders, OpenSync-enabled gateways and other on-premise Wi-Fi network equipment used to create the Customer’s HomePass Network.
  • HomePass App means the mobile application available through an App Platform that serves as the user interface for the setup, control and monitor of the Customer Network.
  • HomePass Network means the Wi-Fi network created by Customer’s use of the HomePass Services together with Customer Network Equipment.
  • Membership means the subscription for a service plan for the HomePass Service, whether acquired from Plume, an authorized reseller or a Plume Partner, as described here.
  • Terms of Sale means the terms and conditions, available here, that apply to purchases of Plume Products through Plume’s online store and purchase of Plume Products and Memberships through the HomePass App.
  • User means a natural person authorized by Customer to access and use the Customer’s HomePass Network. 
  • You means (as context dictates) the Customer or User that uses the Plume Services.

All other capitalized terms used but not defined in these HomePass Service Terms have the meanings given in the Plume Terms.

2. How these HomePass Service Terms Apply

If any term of these HomePass Service Terms conflict with the Plume Terms, then these HomePass Service Terms control with respect to the HomePass Services.   Otherwise, all other terms and conditions of the Plume Terms apply.  Purchases from Plume’s online store and HomePass App are governed by the Terms of Sale.  The End User License Agreement governs the software embedded in Plume Products.

3.  Personal Information

Please see the Plume Privacy Policy to learn about how Plume processes personal information in connection with the HomePass Service. 

Please see “How Google Uses Data from Sites or Apps That Use Our Services”, available at as of the Effective Date).

4. HomePass Services Description

For a description of a HomePass Membership, please see  HomePass Description.

5. License for HomePass App

Subject to these HomePass Service Terms and the Plume Terms, Plume grants you a limited, revocable, non-exclusive and nontransferable license to download, install and use the HomePass App for your personal, non-commercial use on a mobile device owned or otherwise controlled by you (Mobile Device).

You acknowledge and agree that the HomePass App is provided under license and is not sold to you.  You do not acquire any ownership interest in the HomePass App or any other right other than to use the HomePass App in accordance with the license granted and subject to all terms, conditions and restrictions under these HomePass Service Terms and the Plume Terms.  Plume and its licensors and service providers reserve and shall retain their entire right, title and interest in and to the HomePass App, including all copyrights, trademarks, and other intellectual property rights therein or relating thereto, except as expressly granted to you in these HomePass Service Terms.

6. Memberships

6.1 Purchasing a Membership.  A Membership is required to use the HomePass Services. Memberships for the HomePass Service may only be purchased through the HomePass App.

6.2 Membership Purchased from Plume.  Please see the Terms of Sale for the terms and conditions that apply to purchases of Plume Products and HomePass Memberships.

AUTOMATIC RENEWAL NOTICE:  AS DESCRIBED IN the TERMS OF SALE, your homepass MEMBERSHIP WILL INVOLVE RECURRING MONTHLY PAYMENTS.  THIS MEANS THAT YOUR account will be charged monthly for all applicable fees and taxes for the next one-month period. Where permitted by applicable law, the Membership will continue unless and until you cancel your Membership or Plume terminates your Membership.  

You may cancel your HomePass Membership renewal at any time with your App Provider. You will not receive a refund for the Membership you already paid for the current Subscription Period, but you will continue to receive the benefits of the Membership until the end of your current Subscription Period.

Membership Purchased from a Plume Partner. If your Membership is obtained from a Plume Partner (Partner Membership), Plume’s obligation to enable the HomePass Services in connection with your Partner Membership is governed by Plume’s agreement with the Plume Partner and the terms of your Partner Membership is governed by your agreement with the Plume Partner.  The Plume Partner that provides your Partner Membership also is responsible for support for the HomePass Services and your Customer Network Equipment. If you receive your Membership through a Plume Partner, please review your agreement with the Plume Partner for details.

7. Updates to the HomePass Services

Plume may in its sole discretion develop and provide Updates (as defined in the Plume Terms), some of which may modify or delete in their entirety certain features and functionality of the HomePass App.  You agree that Plume has no obligation to provide Updates or to continue to provide or enable any specific feature or functionality.   

Based on your Mobile Device settings, when your Mobile Device is connected to the internet either: (i) the HomePass App will automatically download and install all available Updates; or (ii) you may receive notice of or be prompted to download and install available Updates.  You acknowledge and agree that certain features of the HomePass Services may not properly operate if you do not install Updates. You further agree that all Updates become part of the HomePass Services and are subject to these HomePass Service Terms.

How to Contact Plume

If you have questions, please contact Plume at [email protected].