GDPR Frequently Asked Questions
We take privacy very seriously and we are committed to protecting individuals’ Personal Data.
We believe Personal Data should stay personal.
To achieve that goal, we have been working on building a GDPR compliance program designed to strengthen the protection of EU Personal Data we process. This page explains how the GDPR impacts Plume and what steps we’ve taken to comply with applicable legal requirements.
FREQUENTLY ASKED QUESTIONS
What is the GDPR?
As of May 25, 2018, the General Data Protection Regulation (“GDPR”) has replaced the Data Protection Directive 95/46/EC and applies directly in all countries of the European Union (“EU”). The GDPR is the most important EU data protection legislation to be enacted in decades and Plume has made its GDPR compliance efforts a priority.
When does the GDPR apply?
The GDPR applies to companies processing Personal Data in the context of the activities of an EU entity or to companies offering of goods or services to individuals located in the EU.
Our parent company, Plume Design, Inc. is established in Palo Alto, California, U.S., but it may collect Personal Data of EU individuals when offering goods and services to individuals located in the EU. We also have subsidiaries in Slovenia, Poland and Switzerland, in the context of which we may process EU Personal Data. In addition, the GDPR may apply to Plume when processing personal data on behalf of our customers established in the EU.
To learn more about the steps we’ve taken to comply with the GDPR, please see below under “How does Plume comply with the GDPR?”.
What is Personal Data?
Is Plume a Data Controller or a Data Processor?
A “Data Controller” is the entity that determines the purposes (i.e., why) and means (i.e., how) of the data processing, whereas a “Data Processor” is the entity that acts on behalf and under the instructions of the Data Controller. Plume can act both as a Data Controller or a Data Processor depending on the case:
- Plume as a Data Processor: When we process Personal Data on behalf of our customers, such as ISPs, we act as a Data Processor. In these instances, the individual contracts with our customer (the Data Controller) and we process the Personal Data on their behalf. Depending on the case, the software and hardware may either be Plume-branded or customer-branded. When we process EU Personal Data on behalf of a customer, we ask customers to sign our GDPR-compliant Customer Data Processing Addendum to comply with Article 28 of the GDPR.
How does Plume comply with the GDPR?
Plume is committed to privacy and has implemented a GDPR compliance program. Here is an overview of the key steps Plume has taken to comply with the GDPR:
- Data processing agreements: When we act as a Data Controller, we only process EU Personal Data based on a valid legal ground. For that purpose, we have updated our consent flow and offer EU individuals the opportunity to withdraw their consent. To learn more about the legal grounds on the basis of which we process EU Personal Data, please visit
- Cross-border data transfers: We have certified our adherence to the EU-U.S. and Swiss-U.S. Privacy Shield frameworks to provide a legal ground for the transfer of Personal Data from the EU and Switzerland to the U.S. You can see our Privacy Shield certification here. To learn more about our commitment to comply with the Privacy Shield principles, please visit our Privacy Shield Notice.
- Data security: We have implemented appropriate technical and organizational measures to protect the security of EU Personal Data.
This page is not intended to describe Plume’s processing of non-EU Personal Data. It is also not intended to provide legal advice. Please seek appropriate legal advice to ensure that your company complies with the requirements of the GDPR.